Frequently Asked Questions

Ian Slinger avatar Nathan Huppatz avatar
27 articles in this collection
Written by Ian Slinger and Nathan Huppatz

How does ReadyToShip display and store Tax/GST?

Read about how we handle Tax/GST from orders, and display this data in inserts/invoices
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Written by Nathan Huppatz
Updated over a week ago

Why aren't labels printing the right size on my Dymo 4XL in Windows?

Setting Dymo 4XL printing preferences for shipping labels in Windows
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Written by Ian Slinger
Updated over a week ago

How do I find a missing order?

Some clues for tracking down orders that have gone astray.
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Written by Ian Slinger
Updated over a week ago

How do I display custom rates for my Fastway account?

If you have negotiated custom rates with Fastway you can display them in ReadyToShip.
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Written by Ian Slinger
Updated over a week ago

How can a label be removed from a manifest?

How to deal with orders that are mistakenly manifested.
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Written by Ian Slinger
Updated over a week ago

How do I add a store logo to my invoices?

You can add a store logo to your invoices in the store settings page.
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Written by Ian Slinger
Updated over a week ago

What is an "HS Tariff Code" and is it required for international shipments?

What are HS codes, and how do I enter them?
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Written by Ian Slinger
Updated over a week ago

How do I change the Sender or Return Address on my labels?

Different carriers handle return addresses on labels in different ways.
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Written by Ian Slinger
Updated over a week ago

How can I split or partially fulfil an order?

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Written by Ian Slinger
Updated over a week ago

I have received an error - what do I do?

A few tricks for dealing with common errors.
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Written by Ian Slinger
Updated over a week ago

How do I import orders into ReadyToShip?

How often are orders imported into ReadyToShip?
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Written by Ian Slinger
Updated over a week ago

Who do you integrate with?

An up to date list of stores, marketplaces and carriers that we integrate with
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Written by Ian Slinger
Updated over a week ago

I get an error when I try to authenticate to my online store...

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Written by Ian Slinger
Updated over a week ago

Why are orders not coming in from my store?

Some tips if your orders aren't importing from your store to ReadyToShip
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Written by Ian Slinger
Updated over a week ago

How do I Change the Carrier Name Sent to the Store in Tracking Data?

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Written by Ian Slinger
Updated over a week ago

Can I manually create a new order in ReadyToShip?

Can you create an order manually, perhaps to resend an order to a customer?
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Written by Ian Slinger
Updated over a week ago

How do I change my Pricing Plan?

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Written by Ian Slinger
Updated over a week ago

How do I enter item weights and dimensions for a Magento Store?

Using Magento attributes to store weights and dimensions
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Written by Ian Slinger
Updated over a week ago

How do I Get Magento to Send Tracking Number Emails?

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Written by Ian Slinger
Updated over a week ago

How to delete, cancel, or remove an order from ReadyToShip

Sometimes you need to delete and order from ReadytoShip, this article explains how.
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Written by Ian Slinger
Updated over a week ago

What hardware and software do I need to run ReadyToShip?

General requirements and a few hints
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Written by Ian Slinger
Updated over a week ago

I just want to print address labels. Do I have to set up a courier account?

Generate simple address labels for your parcels instead of using a courier service or other carrier
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Written by Ian Slinger
Updated over a week ago

Can I Book Freight with ReadyToShip?

Is ReadyToShip a freight broker?
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Written by Ian Slinger
Updated over a week ago