Frequently Asked Questions

23 articles in this collection
Written by Nathan Huppatz and Ian Slinger

How can an label be deleted/removed from a manifest?

How to deal with orders that are mistakenly manifested.
Written by Nathan Huppatz
Updated yesterday

How do I add a Store Logo to my invoices?

You can add a store logo to your invoices to customise they way they look
Written by Nathan Huppatz
Updated over a week ago

How do I update my Return Address?

Different carriers handle return addresses on labels in different ways
Written by Nathan Huppatz
Updated over a week ago

How can I split or partially fulfil an order?

At the moment ReadyToShip doesn't allow splitting of orders, or partial fulfilment of orders
Written by Nathan Huppatz
Updated over a week ago

I have received an error - what do I do?

Just received an error? here is what to do next
Written by Nathan Huppatz
Updated over a week ago

How do I reprint a label?

The customer has changed their order, or the label was lost or damaged.
Written by Ian Slinger
Updated over a week ago

Which thermal/laser printers are compatible with ReadyToShip?

Find out if your printers are compatible
Written by Nathan Huppatz
Updated over a week ago

How do I import orders into ReadyToShip?

How often are orders imported into ReadyToShip?
Written by Nathan Huppatz
Updated over a week ago

Who do you integrate with?

An up to date list of stores/marketplaces and carriers that we integrate with
Written by Nathan Huppatz
Updated this week

I get an error when I try to authenticate to my online store...

Written by Ian Slinger
Updated over a week ago

Why are orders not coming in from my store?

Some tips if your orders aren't importing from your store to ReadyToShip
Written by Ian Slinger
Updated over a week ago

How do I Change the Carrier Name Sent to the Store in Tracking Data?

Written by Ian Slinger
Updated over a week ago

Can I manually create a new order in ReadyToShip?

Can you create an order manually, perhaps to resend an order to a customer?
Written by Nathan Huppatz
Updated over a week ago

How Do I Split a Large Consignment?

Create multiple labels so you can split a consignment into more than one package
Written by Ian Slinger
Updated over a week ago

How do I change my Pricing Plan?

Written by Ian Slinger
Updated over a week ago

How do I enter item weights and dimensions for a Magento Store?

Using Magento attributes to store weights and dimensions
Written by Ian Slinger
Updated over a week ago

How do I Get Magento to Send Tracking Number Emails?

Written by Ian Slinger
Updated over a week ago

Printing issues (using DirectPrint)

How to troubleshoot label printing issues when you are using Directprint.
Written by Ian Slinger
Updated over a week ago

How to delete, cancel, or remove an order from ReadyToShip

Sometimes you need to delete and order from ReadytoShip, this article explains how.
Written by Ian Slinger
Updated over a week ago

What hardware and software do I need to run ReadyToShip?

General requirements and a few hints
Written by Ian Slinger
Updated over a week ago

I just want to print address labels. Do I have to set up a courier account?

Generate simple address labels for your parcels instead of using a courier service or other carrier
Written by Ian Slinger
Updated over a week ago

Can I Book Freight with ReadyToShip?

Is ReadyToShip a freight broker?
Written by Ian Slinger
Updated over a week ago

How to configure a Zebra Thermal printer to output 4x6" labels on a Mac

How to configure your Zebra on a Mac to set the correct default paper size for thermal shipping labels.
Written by Nathan Huppatz
Updated over a week ago