Frequently Asked Questions

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28 articles in this collection
Written by Nathan Huppatz and Ian Slinger

How does ReadyToShip display and store Tax/GST?

Read about how we handle Tax/GST from orders, and display this data in inserts/invoices
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Written by Nathan Huppatz
Updated over a week ago

How do I find a missing order?

Can't find an order that you think should be in ReadyToShip?
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Written by Nathan Huppatz
Updated over a week ago

How to display your Fastway custom rates in ReadyToShip

To enable display of your custom negotiated Fastway rates in ReadyToShip, follow these instructions.
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Written by Nathan Huppatz
Updated over a week ago

How can a label be deleted/removed from a manifest?

How to deal with orders that are mistakenly manifested.
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Written by Nathan Huppatz
Updated over a week ago

How do I add a Store Logo to my invoices?

You can add a store logo to your invoices to customise they way they look
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Written by Nathan Huppatz
Updated over a week ago

What is an 'HS Tariff Code' and is it required for international shipments?

What are HS codes, and why are they used for shipments?
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Written by Nathan Huppatz
Updated over a week ago

How do I change the Sender or Return Address on my labels?

Different carriers handle return addresses on labels in different ways
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Written by Nathan Huppatz
Updated over a week ago

How can I split or partially fulfil an order?

At the moment ReadyToShip doesn't allow splitting of orders, or partial fulfilment of orders
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Written by Nathan Huppatz
Updated over a week ago

I have received an error - what do I do?

Just received an error? here is what to do next
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Written by Nathan Huppatz
Updated over a week ago

How do I import orders into ReadyToShip?

How often are orders imported into ReadyToShip?
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Written by Nathan Huppatz
Updated over a week ago

Who do you integrate with?

An up to date list of stores/marketplaces and carriers that we integrate with
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Written by Nathan Huppatz
Updated over a week ago

I get an error when I try to authenticate to my online store...

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Written by Ian Slinger
Updated over a week ago

Why are orders not coming in from my store?

Some tips if your orders aren't importing from your store to ReadyToShip
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Written by Ian Slinger
Updated over a week ago

How do I Change the Carrier Name Sent to the Store in Tracking Data?

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Written by Ian Slinger
Updated over a week ago

Can I manually create a new order in ReadyToShip?

Can you create an order manually, perhaps to resend an order to a customer?
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Written by Nathan Huppatz
Updated over a week ago

How Do I Split a Large Consignment?

Create multiple labels so you can split a consignment into more than one package
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Written by Ian Slinger
Updated over a week ago

How do I change my Pricing Plan?

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Written by Ian Slinger
Updated over a week ago

How do I enter item weights and dimensions for a Magento Store?

Using Magento attributes to store weights and dimensions
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Written by Ian Slinger
Updated over a week ago

How do I Get Magento to Send Tracking Number Emails?

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Written by Ian Slinger
Updated over a week ago

How to delete, cancel, or remove an order from ReadyToShip

Sometimes you need to delete and order from ReadytoShip, this article explains how.
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Written by Ian Slinger
Updated over a week ago

What hardware and software do I need to run ReadyToShip?

General requirements and a few hints
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Written by Ian Slinger
Updated over a week ago

I just want to print address labels. Do I have to set up a courier account?

Generate simple address labels for your parcels instead of using a courier service or other carrier
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Written by Ian Slinger
Updated over a week ago

Can I Book Freight with ReadyToShip?

Is ReadyToShip a freight broker?
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Written by Ian Slinger
Updated over a week ago