Frequently Asked Questions

16 articles in this collection
Written by Ian Slinger and Nathan Huppatz

How do I reprint a label?

The customer has changed their order, or the label was lost or damaged.
Written by Ian Slinger
Updated over a week ago

Who do you integrate with?

An up to date list of stores/marketplaces and carriers that we integrate with
Written by Nathan Huppatz
Updated over a week ago

I get an error when I try to authenticate to my online store...

Written by Ian Slinger
Updated over a week ago

Why are orders not coming in from my store?

Some tips if your orders aren't importing from your store to ReadyToShip
Written by Ian Slinger
Updated over a week ago

How do I Change the Carrier Name Sent to the Store in Tracking Data?

Written by Ian Slinger
Updated over a week ago

Can I create a new order in ReadyToShip or split an existing one?

No, but read on...
Written by Ian Slinger
Updated over a week ago

How Do I Split a Large Consignment?

Create multiple labels so you can split a consignment into more than one package
Written by Ian Slinger
Updated over a week ago

How do I change my Pricing Plan?

Written by Ian Slinger
Updated over a week ago

How do I enter item weights and dimensions for a Magento Store?

Using Magento attributes to store weights and dimensions
Written by Ian Slinger
Updated over a week ago

How do I Get Magento to Send Tracking Number Emails?

Written by Ian Slinger
Updated over a week ago

Printing issues (using DirectPrint)

How to troubleshoot label printing issues when you are using Directprint.
Written by Ian Slinger
Updated over a week ago

How do I remove or cancel an order from ReadyToShip?

If you cancel an order, ReadyToShip may not be able to tell it is inactive
Written by Ian Slinger
Updated over a week ago

What hardware and software do I need to run ReadyToShip?

General requirements and a few hints
Written by Ian Slinger
Updated over a week ago

I just want to print address labels. Do I have to set up a courier account?

Generate simple address labels for your parcels instead of using a courier service or other carrier
Written by Ian Slinger
Updated over a week ago

Can I Book Freight with ReadyToShip?

Is ReadyToShip a freight broker?
Written by Ian Slinger
Updated over a week ago

How to configure a Zebra Thermal printer to output 4x6" labels on a Mac

How to configure your Zebra on a Mac to set the correct default paper size for thermal shipping labels.
Written by Nathan Huppatz
Updated over a week ago