# ReadyToShip Support Center

> Help center for ReadyToShip Support

## Getting Started With ReadyToShip

- [What is ReadyToShip?](https://help.readytoship.com.au/en/articles/368716-what-is-readytoship.md): A quick overview.
- [Can I Book Freight with ReadyToShip?](https://help.readytoship.com.au/en/articles/368724-can-i-book-freight-with-readytoship.md): Is ReadyToShip a freight broker?
- [Who do you integrate with?](https://help.readytoship.com.au/en/articles/668959-who-do-you-integrate-with.md): An up to date list of stores, marketplaces and carriers that we integrate with
- [Quick setup](https://help.readytoship.com.au/en/articles/387414-quick-setup.md): Set up a store and carrier, and your orders will start to flow into ReadyToShip.
- [What hardware and software do I need to run ReadyToShip?](https://help.readytoship.com.au/en/articles/390794-what-hardware-and-software-do-i-need-to-run-readytoship.md): General requirements and a few hints
- [How to do Carrier Mapping \(for Carrier Not Assigned orders\)](https://help.readytoship.com.au/en/articles/368779-how-to-do-carrier-mapping-for-carrier-not-assigned-orders.md): Carrier mapping and how it works

## Pricing, Billing and Payment

- [How much does ReadyToShip cost?](https://help.readytoship.com.au/en/articles/79530-how-much-does-readytoship-cost.md): How we calculate usage pricing fees
- [How Billing Works](https://help.readytoship.com.au/en/articles/391006-how-billing-works.md): ReadyToShip account billing information
- [Where do I find ReadyToShip invoices?](https://help.readytoship.com.au/en/articles/2476171-where-do-i-find-readytoship-invoices.md): How to view your ReadyToShip invoices and pay ReadyToShip fees
- [How to enter Payment Details](https://help.readytoship.com.au/en/articles/391007-how-to-enter-payment-details.md): You can pay your ReadyToShip account with VISA/Mastercard, Paypal or direct bank transfer

## Connecting to Stores and Marketplaces

- [How to create an Amazon order import](https://help.readytoship.com.au/en/articles/12926507-how-to-create-an-amazon-order-import.md): Create a ReadyToShip compatible import of your Amazon orders
- [Create a Store for CSV Imports](https://help.readytoship.com.au/en/articles/15267876-create-a-store-for-csv-imports.md): Creating a store to import orders into via CSV import
- [Connecting to stores: Shopify](https://help.readytoship.com.au/en/articles/390684-connecting-to-stores-shopify.md): Link ReadyToShip to your Shopify store so that orders can be retrieved.
- [Connecting to Stores : WooCommerce](https://help.readytoship.com.au/en/articles/8942547-connecting-to-stores-woocommerce.md): How to connect your WooCommerce store to enable the import of unshipped orders and update tracking details back to your store
- [Connecting to stores: Magento 2](https://help.readytoship.com.au/en/articles/3550554-connecting-to-stores-magento-2.md): Instructions on connecting ReadyToShip to Magento 2
- [Connecting to stores: Etsy](https://help.readytoship.com.au/en/articles/3713181-connecting-to-stores-etsy.md): This article shows you the process to connect Etsy stores to ReadyToShip
- [Connecting to stores: eBay](https://help.readytoship.com.au/en/articles/387431-connecting-to-stores-ebay.md): Link ReadyToShip to your eBay store so that orders can be retrieved.
- [Connecting to and configuring Winedirect](https://help.readytoship.com.au/en/articles/2900508-connecting-to-and-configuring-winedirect.md): How to connect and configure a WineDirect eCommerce account integration.
- [Connecting to stores: BigCommerce](https://help.readytoship.com.au/en/articles/82193-connecting-to-stores-bigcommerce.md): Link ReadyToShip to your BigCommerce store so that orders can be retrieved.
- [Connecting to Maropost Commerce Cloud \(formerly Neto\)](https://help.readytoship.com.au/en/articles/390269-connecting-to-maropost-commerce-cloud-formerly-neto.md): Link ReadyToShip to your Neto store so that orders can be retrieved.
- [Connecting to stores: Wix](https://help.readytoship.com.au/en/articles/10101302-connecting-to-stores-wix.md): How to integrate your Wix store with ReadyToShip
- [Connecting to stores: PrestaShop \(legacy\)](https://help.readytoship.com.au/en/articles/390277-connecting-to-stores-prestashop-legacy.md): Link ReadyToShip to your PrestaShop store so that orders can be retrieved.
- [Connecting to stores: Squarespace](https://help.readytoship.com.au/en/articles/10129655-connecting-to-stores-squarespace.md): Integrate your store with ReadyToShip to streamline your shipping processes
- [Connecting to the Kogan Marketplace](https://help.readytoship.com.au/en/articles/11475909-connecting-to-the-kogan-marketplace.md): How to get a Kogan API key and connect Kogan to ReadyToShip
- [Connecting to stores: Commerce7](https://help.readytoship.com.au/en/articles/11922527-connecting-to-stores-commerce7.md): Link ReadyToShip to your Commerce7 store so that orders can be imported.
- [Configure your store: Temu Australia](https://help.readytoship.com.au/en/articles/12455206-configure-your-store-temu-australia.md): Where to edit your settings, and steps to fine tune
- [Connecting to the Temu Australia Marketplace](https://help.readytoship.com.au/en/articles/12455166-connecting-to-the-temu-australia-marketplace.md): How to get a Temu API key and connect Temu Australia to ReadyToShip
- [WooCommerce: How to add HS Tariff Codes and COO to products](https://help.readytoship.com.au/en/articles/12135184-woocommerce-how-to-add-hs-tariff-codes-and-coo-to-products.md): Add HS codes and Country of Origin to your products in your WooCommerce store so they import into ReadyToShip with each order.
- [WooCommerce - Bundle products dimensions and weight source](https://help.readytoship.com.au/en/articles/15529264-woocommerce-bundle-products-dimensions-and-weight-source.md)
- [Create a CSV File to Upload Your Orders](https://help.readytoship.com.au/en/articles/406631-create-a-csv-file-to-upload-your-orders.md): “I don’t have a store - I just want to upload a file of orders”
- [How to create a Bunnings order import](https://help.readytoship.com.au/en/articles/15125472-how-to-create-a-bunnings-order-import.md): Create a ReadyToShip compatible import of your Bunnings orders
- [How to create a Thrivecart order import](https://help.readytoship.com.au/en/articles/15125481-how-to-create-a-thrivecart-order-import.md): Create a ReadyToShip compatible import of your Thrivecart orders
- [How to create a Woolworths order import](https://help.readytoship.com.au/en/articles/15125493-how-to-create-a-woolworths-order-import.md): Create a ReadyToShip compatible import of your Woolworths orders
- [Configure your store: Squarespace](https://help.readytoship.com.au/en/articles/10144877-configure-your-store-squarespace.md): Where to edit your settings, and steps to fine tune
- [Configure your store: Wix](https://help.readytoship.com.au/en/articles/10129818-configure-your-store-wix.md): Fine-tune your Wix store settings in ReadyToShip to match your business needs.
- [Configure your store: Magento 2](https://help.readytoship.com.au/en/articles/10287504-configure-your-store-magento-2.md): Making the most of the available settings for your connection
- [Magento 2 MSI Multi-Source Inventory functionality](https://help.readytoship.com.au/en/articles/6375384-magento-2-msi-multi-source-inventory-functionality.md): Magento2 users can define from which warehouse are they are fulfilling a specific order.
- [Configure your store: BigCommerce](https://help.readytoship.com.au/en/articles/10276539-configure-your-store-bigcommerce.md)
- [Configure your store: eBay](https://help.readytoship.com.au/en/articles/10277146-configure-your-store-ebay.md)
- [Configure your store: WooCommerce](https://help.readytoship.com.au/en/articles/10447215-configure-your-store-woocommerce.md)
- [Configure your CSV Upload Store](https://help.readytoship.com.au/en/articles/10472010-configure-your-csv-upload-store.md)
- [Configure your store: Neto](https://help.readytoship.com.au/en/articles/10472008-configure-your-store-neto.md)
- [Configure your store: Etsy](https://help.readytoship.com.au/en/articles/10472009-configure-your-store-etsy.md)
- [Configure your store: Kogan Marketplace](https://help.readytoship.com.au/en/articles/11483901-configure-your-store-kogan-marketplace.md): Where to edit your settings, and steps to fine tune
- [Configure your Commerce7 store](https://help.readytoship.com.au/en/articles/11924967-configure-your-commerce7-store.md)
- [How to add HS Tariff Codes in your BigCommerce store](https://help.readytoship.com.au/en/articles/12134280-how-to-add-hs-tariff-codes-in-your-bigcommerce-store.md)
- [How to add Metafields to your Shopify store](https://help.readytoship.com.au/en/articles/13347246-how-to-add-metafields-to-your-shopify-store.md): Want to add product dimensions to products in your Shopify store? First you'll need to create Metafields. Here's how to do that.
- [Shopify – Import Product Dimensions Using Metafields](https://help.readytoship.com.au/en/articles/15373498-shopify-import-product-dimensions-using-metafields.md): Need to import product and variant dimensions? Here's how.
- [Shopify – Import Warehouse Bin Locations using Product Tags](https://help.readytoship.com.au/en/articles/15372203-shopify-import-warehouse-bin-locations-using-product-tags.md): Product Tags are a legacy method. We recommend using Shopify Product Metafields instead, as Product Tags cannot be assigned to individual variants.

## Connecting to Carriers

- [Connecting to MyPost Business](https://help.readytoship.com.au/en/articles/874551-connecting-to-mypost-business.md): Connect your MyPost Business account to ReadyToShip to print labels and send orders via Australia Post.
- [How to connect your eParcel Contract \(ParcelSend\) account to ReadyToShip](https://help.readytoship.com.au/en/articles/368649-how-to-connect-your-eparcel-contract-parcelsend-account-to-readytoship.md): Connect to your eParcel Contract/ParcelSend account so ReadyToShip can print labels for your orders.
- [Australia Post OnDemand : Connecting to the carrier](https://help.readytoship.com.au/en/articles/2475762-australia-post-ondemand-connecting-to-the-carrier.md): How to connect to Auspost OnDemand \(Saturday, Same Day and Evening delivery\) via API.
- [How to connect to Aramex / MyFastway \(Australia\)](https://help.readytoship.com.au/en/articles/2900429-how-to-connect-to-aramex-myfastway-australia.md): How to get your Fastway API key from your MyFastway account to enable Fastway label printing.
- [Couriers Please: Connecting to the carrier](https://help.readytoship.com.au/en/articles/394372-couriers-please-connecting-to-the-carrier.md): Connect to your Couriers Please account so ReadyToShip can print labels and send consignments.
- [DHL eCommerce: Connect Your Carrier](https://help.readytoship.com.au/en/articles/390747-dhl-ecommerce-connect-your-carrier.md): Connect your DHL eCommerce account to ReadyToShip to print labels, send consignments, and update tracking information.
- [DHL Express: Connect your carrier](https://help.readytoship.com.au/en/articles/4758567-dhl-express-connect-your-carrier.md): How to connect your DHL Express account to ReadyToShip
- [Team Global Express \(TGE\) - Connect Your Account](https://help.readytoship.com.au/en/articles/5039196-team-global-express-tge-connect-your-account.md): Learn how to connect your TGE account to ReadyToShip and configure your default shipping settings.
- [Seko: Connecting to the carrier](https://help.readytoship.com.au/en/articles/1281927-seko-connecting-to-the-carrier.md)
- [How to print plain address/letter labels](https://help.readytoship.com.au/en/articles/9126184-how-to-print-plain-address-letter-labels.md): We have a carrier connection that is made specifically for letter labels
- [Connect your StarTrack account to ReadyToShip](https://help.readytoship.com.au/en/articles/12925151-connect-your-startrack-account-to-readytoship.md): Automate your StarTrack label printing by integrating with ReadyToShip
- [What are the differences between DHL eCommerce and DHL Express?](https://help.readytoship.com.au/en/articles/14012196-what-are-the-differences-between-dhl-ecommerce-and-dhl-express.md)

## Carrier specific help articles

- [What Is MyPost Business?](https://help.readytoship.com.au/en/articles/6621484-what-is-mypost-business.md): What does a MyPost Business account offer?
- [Configuring your MyPost Business Integration](https://help.readytoship.com.au/en/articles/6621481-configuring-your-mypost-business-integration.md): Guide to the settings used for MyPost Business
- [MyPost Defined And Own Packaging](https://help.readytoship.com.au/en/articles/6621539-mypost-defined-and-own-packaging.md): Guide to selection and use of MyPost package sizes.
- [How to change Label Size for MyPost Business](https://help.readytoship.com.au/en/articles/6621510-how-to-change-label-size-for-mypost-business.md): Guide to selecting Label page sizes.
- [How to Reset a MyPost Business Order](https://help.readytoship.com.au/en/articles/12886156-how-to-reset-a-mypost-business-order.md): For when you need to cancel and recreate a label.
- [How To Refund Unused MyPost Labels](https://help.readytoship.com.au/en/articles/6621490-how-to-refund-unused-mypost-labels.md): Deleted and Unused Labels can be refunded at MyPost.
- [How to Reprint A MyPost Label](https://help.readytoship.com.au/en/articles/6621536-how-to-reprint-a-mypost-label.md): How to reprint a label for MyPost.
- [Video - How to print multiple labels per consignment](https://help.readytoship.com.au/en/articles/2638772-video-how-to-print-multiple-labels-per-consignment.md)
- [About MyPost Business Credit Accounts](https://help.readytoship.com.au/en/articles/6621499-about-mypost-business-credit-accounts.md): Use a linked Australia Post Business Credit Account to pay for MyPost Business labels created in ReadyToShip.
- [Can you send Dangerous Goods with MyPost Business?](https://help.readytoship.com.au/en/articles/6621543-can-you-send-dangerous-goods-with-mypost-business.md): MyPost does not support Dangerous Goods.
- [What are the MyPost Business shipping rates?](https://help.readytoship.com.au/en/articles/6621556-what-are-the-mypost-business-shipping-rates.md): Where to view the MyPost Rate card and Savings Bands discounts
- [Where do I find MyPost Invoices?](https://help.readytoship.com.au/en/articles/6621557-where-do-i-find-mypost-invoices.md): How to see MyPost Business manifests and invoices from past shipments
- [MyPost Business Support Link](https://help.readytoship.com.au/en/articles/6621565-mypost-business-support-link.md): How do I contact Australia Post for support?
- [How to print MyPost Return Labels](https://help.readytoship.com.au/en/articles/6621567-how-to-print-mypost-return-labels.md): Returns For MyPost within the MyPost Portal.
- [How to Book a MyPost Business Pickup](https://help.readytoship.com.au/en/articles/6673389-how-to-book-a-mypost-business-pickup.md): Pick Ups must be booked within the MyPost Portal
- [MyPost Portal Label and Order History](https://help.readytoship.com.au/en/articles/6673507-mypost-portal-label-and-order-history.md): Viewing your Order History in MyPost
- [MyPost Payment Issues \(the order for shipment id XXXXXX has not been paid\)](https://help.readytoship.com.au/en/articles/6713123-mypost-payment-issues-the-order-for-shipment-id-xxxxxx-has-not-been-paid.md): How to identify and resolve MyPost Business label payment issues
- [Using Pre-defined MyPost Packages](https://help.readytoship.com.au/en/articles/6736496-using-pre-defined-mypost-packages.md): How to use your own or the MyPost Packaging
- [How to Create, Pay and Print MyPost Labels.](https://help.readytoship.com.au/en/articles/6736581-how-to-create-pay-and-print-mypost-labels.md): How to completely process a MyPost label.
- [How to update payment details in MyPost Business](https://help.readytoship.com.au/en/articles/9310146-how-to-update-payment-details-in-mypost-business.md): Updating your stored card in MyPost Business
- [Shipping to the US with Australia Post \(MyPost Business & eParcel\)](https://help.readytoship.com.au/en/articles/12272998-shipping-to-the-us-with-australia-post-mypost-business-eparcel.md): Using a compulsory Zonos Verified Accounts for Australia Post US shipments
- [How to Reset a eParcel Contract Order](https://help.readytoship.com.au/en/articles/12912056-how-to-reset-a-eparcel-contract-order.md): For when you need to cancel/delete and recreate a label.
- [Printing eParcel Shipping Labels](https://help.readytoship.com.au/en/articles/1264099-printing-eparcel-shipping-labels.md): How to print eParcel labels and manifest in ReadyToShip
- [Reprint an eParcel Manifest](https://help.readytoship.com.au/en/articles/12634892-reprint-an-eparcel-manifest.md)
- [eParcel - Victorian Alcohol Delivery Requirements](https://help.readytoship.com.au/en/articles/11659176-eparcel-victorian-alcohol-delivery-requirements.md): Important information for eParcel customers with Wine and Alcohol service activated.
- [Video - How to print eParcel Return labels](https://help.readytoship.com.au/en/articles/5233419-video-how-to-print-eparcel-return-labels.md)
- [AusPost eParcel \(Backup\): Connecting to the carrier](https://help.readytoship.com.au/en/articles/390749-auspost-eparcel-backup-connecting-to-the-carrier.md): Create a backup connection to your AusPost eParcel Contract account.
- [Video - How to get an eParcel, Startrack, or OnDemand API Key](https://help.readytoship.com.au/en/articles/2709061-video-how-to-get-an-eparcel-startrack-or-ondemand-api-key.md): This video shows you step by step how to get your AusPost API key to connect to ReadyToShip
- [How to Print eParcel Return labels](https://help.readytoship.com.au/en/articles/5233039-how-to-print-eparcel-return-labels.md): Generate return labels when you ship orders
- [AusPost eParcel Contract: CN22 vs CN23 Labels for International Shipping](https://help.readytoship.com.au/en/articles/13749284-auspost-eparcel-contract-cn22-vs-cn23-labels-for-international-shipping.md): What is the difference, and do I need to select the type when creating my labels?
- [How are AusPost eParcel service codes updated in ReadyToShip?](https://help.readytoship.com.au/en/articles/13959428-how-are-auspost-eparcel-service-codes-updated-in-readytoship.md): What happens when your eParcel account changes?
- [Create an eParcel Manifest](https://help.readytoship.com.au/en/articles/14994553-create-an-eparcel-manifest.md): Generate a manifest to lodge your eParcel Contract shipments with Australia Post
- [How to Reset a Team Global Express Order](https://help.readytoship.com.au/en/articles/12913063-how-to-reset-a-team-global-express-order.md): For when you need to cancel/delete and recreate a label.
- [Sendle Service Disruption FAQ](https://help.readytoship.com.au/en/articles/13364389-sendle-service-disruption-faq.md): What to do now that Sendle bookings are currently unavailable due to operational issues.
- [How do I display custom rates for my Aramex account?](https://help.readytoship.com.au/en/articles/1548643-how-do-i-display-custom-rates-for-my-aramex-account.md): If you have negotiated custom rates with Aramex you can display them in ReadyToShip.
- [How to Reset a Aramex Order](https://help.readytoship.com.au/en/articles/12923372-how-to-reset-a-aramex-order.md): For when you need to cancel/delete and recreate a new label.
- [How to Reset a CouriersPlease Order](https://help.readytoship.com.au/en/articles/12912010-how-to-reset-a-couriersplease-order.md): For when you need to cancel/delete and recreate a new label.
- [Shipping Dangerous Goods with CouriersPlease](https://help.readytoship.com.au/en/articles/13748024-shipping-dangerous-goods-with-couriersplease.md): Details about the Dangerous Goods rate card and Airfreight declaration removal.
- [How to Reset a DHL eCommerce Order](https://help.readytoship.com.au/en/articles/12924074-how-to-reset-a-dhl-ecommerce-order.md): For when you need to cancel/delete and recreate a label.
- [DHL eCommerce: print labels and generate manifests](https://help.readytoship.com.au/en/articles/749127-dhl-ecommerce-print-labels-and-generate-manifests.md): How to apply international options, print labels, do "closeouts" \(generate manifests\)
- [Resetting a DHL Express Order](https://help.readytoship.com.au/en/articles/12913094-resetting-a-dhl-express-order.md): How to update a DHL Express shipping label in ReadyToShip
- [What is Delivered Duty Paid \(DDP\) shipping via DHL Express?](https://help.readytoship.com.au/en/articles/14014195-what-is-delivered-duty-paid-ddp-shipping-via-dhl-express.md): How to use DHL Express DDP services in ReadyToShip.
- [Hunter Express: connecting to the carrier](https://help.readytoship.com.au/en/articles/10292198-hunter-express-connecting-to-the-carrier.md): How to integrate your Hunter Express account with ReadyToShip to print labels and ship out orders
- [Configuring your Hunter Express connection](https://help.readytoship.com.au/en/articles/10307803-configuring-your-hunter-express-connection.md): How to set or change the default options in your carrier settings
- [How to Reset a Hunter Express Order](https://help.readytoship.com.au/en/articles/12924352-how-to-reset-a-hunter-express-order.md): For when you need to cancel/delete and recreate a label.
- [DirectFreight Express: Connect Your Carrier](https://help.readytoship.com.au/en/articles/10631340-directfreight-express-connect-your-carrier.md): Connecting your DirectFreight Express account with ReadyToShip is quick, easy and will streamline your label printing process.
- [Configuring your DirectFreight Express connection](https://help.readytoship.com.au/en/articles/10694260-configuring-your-directfreight-express-connection.md): How to set or change the default options in your carrier settings
- [DirectFreight Express: Reprinting a Label](https://help.readytoship.com.au/en/articles/10831519-directfreight-express-reprinting-a-label.md): The order has changed, or the label was lost or damaged.
- [DirectFreight Express: Delete a Label](https://help.readytoship.com.au/en/articles/12574795-directfreight-express-delete-a-label.md): For when you need to delete and recreate a label.

## Help Videos - how to use ReadyToShip

- [Archive completed orders](https://help.readytoship.com.au/en/articles/16117502-archive-completed-orders.md): Keep your shipping tabs organised by removing completed orders from your active view.
- [Video - How to connect Shopify to ReadyToShip](https://help.readytoship.com.au/en/articles/2709312-video-how-to-connect-shopify-to-readytoship.md)
- [Video - How to fix address errors, and edit addresses](https://help.readytoship.com.au/en/articles/2709300-video-how-to-fix-address-errors-and-edit-addresses.md)
- [Video - How to delete or remove an order from ReadyToShip](https://help.readytoship.com.au/en/articles/2709299-video-how-to-delete-or-remove-an-order-from-readytoship.md)
- [How to change Signature on delivery / Authority to Leave settings for orders](https://help.readytoship.com.au/en/articles/2709305-how-to-change-signature-on-delivery-authority-to-leave-settings-for-orders.md): This video and article shows you how to edit ATL, Safe Drop, and Signature on Delivery settings for deliveries.
- [Video - how to change and select transit cover/insurance settings for orders](https://help.readytoship.com.au/en/articles/2709304-video-how-to-change-and-select-transit-cover-insurance-settings-for-orders.md): For a single order or carrier default settings.
- [Video - How to change the Return address on labels](https://help.readytoship.com.au/en/articles/2709086-video-how-to-change-the-return-address-on-labels.md): Update your return address at the store or carrier level.
- [Video - How to change the Carrier or Service on your orders](https://help.readytoship.com.au/en/articles/2709277-video-how-to-change-the-carrier-or-service-on-your-orders.md): Change carrier for a single order, or in bulk.
- [Video - How to change the default Package settings in ReadyToShip](https://help.readytoship.com.au/en/articles/2709316-video-how-to-change-the-default-package-settings-in-readytoship.md)
- [Multiple Labels/Packages in a Consignment](https://help.readytoship.com.au/en/articles/2272183-multiple-labels-packages-in-a-consignment.md): Splitting a large consignment in to multiple packages

## Running Your Business Day to Day

- [A Typical Workflow](https://help.readytoship.com.au/en/articles/391010-a-typical-workflow.md): Basic steps to follow each day
- [How to process "Pick Up" orders using ReadytoShip](https://help.readytoship.com.au/en/articles/9316862-how-to-process-pick-up-orders-using-readytoship.md): Getting to know your options for handling click and collect orders.
- [How to confirm Suburb/Postcode match](https://help.readytoship.com.au/en/articles/6706482-how-to-confirm-suburb-postcode-match.md): Find valid domestic postcodes via Australia Post official records.
- [How to create multiple carrier tabs to batch your orders](https://help.readytoship.com.au/en/articles/13048300-how-to-create-multiple-carrier-tabs-to-batch-your-orders.md): Split orders into different groups based on service.
- [Choose the Orders You Are Going to Ship](https://help.readytoship.com.au/en/articles/393940-choose-the-orders-you-are-going-to-ship.md): Ship everything or choose similar orders for a batch
- [Printing invoices and pick lists \(optional\)](https://help.readytoship.com.au/en/articles/393943-printing-invoices-and-pick-lists-optional.md)
- [Print Labels](https://help.readytoship.com.au/en/articles/393944-print-labels.md): Create address labels for your packages
- [Create a Manifest](https://help.readytoship.com.au/en/articles/393945-create-a-manifest.md): Let the carrier know what you are shipping by generating a manifest
- [Tell Your Store \(and Your Customers\) You Are Done](https://help.readytoship.com.au/en/articles/393947-tell-your-store-and-your-customers-you-are-done.md): Mark orders as shipped and tell customers they are on the way
- [How to Install DirectPrint and print directly to your printer](https://help.readytoship.com.au/en/articles/390788-how-to-install-directprint-and-print-directly-to-your-printer.md): Send pick lists, invoices, labels, and manifests directly to any printer with one click
- [How to reimport an order](https://help.readytoship.com.au/en/articles/12377632-how-to-reimport-an-order.md)
- [Prioritise cache for values](https://help.readytoship.com.au/en/articles/13605463-prioritise-cache-for-values.md): How to save and reuse manually entered product information
- [Browse Order History](https://help.readytoship.com.au/en/articles/15026160-browse-order-history.md): Find Orders Shipped on a Specific Date
- [How to Search for Orders](https://help.readytoship.com.au/en/articles/15269942-how-to-search-for-orders.md): You can search for any order using this function.
- [Edit the Item Cache](https://help.readytoship.com.au/en/articles/16116039-edit-the-item-cache.md): How to view, edit and manage cached product information

## Frequently Asked Questions

- [How to Whitelist our IP addresses in Cloudflare](https://help.readytoship.com.au/en/articles/6756769-how-to-whitelist-our-ip-addresses-in-cloudflare.md): Cloudflare can sometimes block our servers from accessing and updating orders. This is how to white list IP addresses in there
- [What Postcode can I use to ship to Hong Kong?](https://help.readytoship.com.au/en/articles/6669587-what-postcode-can-i-use-to-ship-to-hong-kong.md): Auspost requires a postcode for international shipping, even to countries that don't have one like Hong Kong
- [How to move an order back to 'Unshipped Orders'](https://help.readytoship.com.au/en/articles/5209273-how-to-move-an-order-back-to-unshipped-orders.md): Sometimes you don't want to print a label and ship an order, and need to move it back to Unshipped Orders
- [How do I show shipping rates in my Shopify checkout?](https://help.readytoship.com.au/en/articles/3544780-how-do-i-show-shipping-rates-in-my-shopify-checkout.md): How to show live carrier rates in Shopify checkout
- [How to add your own logo to invoices](https://help.readytoship.com.au/en/articles/3544429-how-to-add-your-own-logo-to-invoices.md): How to upload your own logo to get it to show on the invoices/inserts ReadyToShip can print.
- [Does ReadyToShip book pickups of your orders?](https://help.readytoship.com.au/en/articles/2684686-does-readytoship-book-pickups-of-your-orders.md)
- [How does ReadyToShip display and store Tax/GST?](https://help.readytoship.com.au/en/articles/1828302-how-does-readytoship-display-and-store-tax-gst.md): Read about how we handle Tax/GST from orders, and display this data in inserts/invoices
- [How do I find a missing order?](https://help.readytoship.com.au/en/articles/1561582-how-do-i-find-a-missing-order.md): Some clues for tracking down orders that have gone astray.
- [How can a label be removed from a manifest?](https://help.readytoship.com.au/en/articles/1402769-how-can-a-label-be-removed-from-a-manifest.md): How to deal with orders that are mistakenly manifested.
- [What is an HS Tariff Code?](https://help.readytoship.com.au/en/articles/1268060-what-is-an-hs-tariff-code.md)
- [How do I change the Sender or Return Address on my labels?](https://help.readytoship.com.au/en/articles/1271531-how-do-i-change-the-sender-or-return-address-on-my-labels.md): Different carriers handle return addresses on labels in different ways.
- [How can I split or partially fulfil an order?](https://help.readytoship.com.au/en/articles/1271258-how-can-i-split-or-partially-fulfil-an-order.md)
- [I have received an error - what do I do?](https://help.readytoship.com.au/en/articles/1268063-i-have-received-an-error-what-do-i-do.md): A few tricks for dealing with common errors.
- [How do I import orders into ReadyToShip?](https://help.readytoship.com.au/en/articles/1267741-how-do-i-import-orders-into-readytoship.md): How often are orders imported into ReadyToShip?
- [I get an error when I try to authenticate to my online store...](https://help.readytoship.com.au/en/articles/435255-i-get-an-error-when-i-try-to-authenticate-to-my-online-store.md)
- [Why are orders not coming in from my store?](https://help.readytoship.com.au/en/articles/435276-why-are-orders-not-coming-in-from-my-store.md): Some tips if your orders aren't importing from your store to ReadyToShip
- [Change the Carrier Name Sent to Your Store in Tracking Data](https://help.readytoship.com.au/en/articles/390874-change-the-carrier-name-sent-to-your-store-in-tracking-data.md)
- [Can I manually create a new order in ReadyToShip?](https://help.readytoship.com.au/en/articles/402701-can-i-manually-create-a-new-order-in-readytoship.md)
- [How do I change my Pricing Plan?](https://help.readytoship.com.au/en/articles/79069-how-do-i-change-my-pricing-plan.md)
- [How to remove orders from ReadyToShip](https://help.readytoship.com.au/en/articles/79689-how-to-remove-orders-from-readytoship.md): Clearing unwanted orders from your screen
- [How do I manually create a shipment?](https://help.readytoship.com.au/en/articles/1268065-how-do-i-manually-create-a-shipment.md): Can I create a manual order in ReadyToShip
- [Declaring items as GIFT or SAMPLE](https://help.readytoship.com.au/en/articles/12836534-declaring-items-as-gift-or-sample.md): What you need to know about false declarations.
- [Shipping Replacements, Exchanges or "Free" items to the US](https://help.readytoship.com.au/en/articles/12835997-shipping-replacements-exchanges-or-free-items-to-the-us.md): What are the rules and how to declare your items

## Printers and Printing

- [Which printers are compatible with ReadyToShip?](https://help.readytoship.com.au/en/articles/1268047-which-printers-are-compatible-with-readytoship.md): Find out if your printers are compatible
- [How to configure a Zebra Thermal printer to output 4x6" labels on a Mac](https://help.readytoship.com.au/en/articles/860431-how-to-configure-a-zebra-thermal-printer-to-output-4x6-labels-on-a-mac.md): How to configure your Zebra on a Mac to set the correct default paper size for thermal shipping labels.
- [How to set correct Dymo 4XL paper size 4x6" in Mac OSX](https://help.readytoship.com.au/en/articles/1785382-how-to-set-correct-dymo-4xl-paper-size-4x6-in-mac-osx.md): This article shows you how to configure labels to print on the correct paper and correct size from your Mac \(4x6" or 104 x 159mm\)
- [How do I reprint a label?](https://help.readytoship.com.au/en/articles/594023-how-do-i-reprint-a-label.md): The customer has changed their order, or the label was lost or damaged.
- [Troubleshooting label printing](https://help.readytoship.com.au/en/articles/447000-troubleshooting-label-printing.md): Making sure labels print correctly, with correct margins and paper size
- [Troubleshooting label printing size and alignment issues](https://help.readytoship.com.au/en/articles/1267548-troubleshooting-label-printing-size-and-alignment-issues.md): Tips and hints to make sure your labels are printed correctly for A4, A6, standard and express.
- [Why aren't labels printing the right size on my Dymo 5XL/4XL in Windows?](https://help.readytoship.com.au/en/articles/1535417-why-aren-t-labels-printing-the-right-size-on-my-dymo-5xl-4xl-in-windows.md): Setting Dymo 4XL printing preferences for shipping labels in Windows
- [Printing issues \(using DirectPrint\)](https://help.readytoship.com.au/en/articles/369029-printing-issues-using-directprint.md): How to troubleshoot label printing issues when you are using Directprint.

## Common Issues or Errors

- [How to fix red highlighted orders](https://help.readytoship.com.au/en/articles/438230-how-to-fix-red-highlighted-orders.md): Learn why orders are highlighted in red and choose the correct action to resolve them.
- [What is ReadyToShip's IP address for me to whitelist?](https://help.readytoship.com.au/en/articles/1793418-what-is-readytoship-s-ip-address-for-me-to-whitelist.md): If you find your webserver/security firewall needs to whitelist our servers - here is the info you need
- [UNEXPECTED\_EXCEPTION Error when printing labels](https://help.readytoship.com.au/en/articles/6500526-unexpected_exception-error-when-printing-labels.md): What do do when you get an Unexpected Exception error when trying to print labels.
- [ERROR - The action cannot be performed using the account number XXXXXXXXXX because the account has exceeded the credit limit and has been blocked.](https://help.readytoship.com.au/en/articles/6517428-error-the-action-cannot-be-performed-using-the-account-number-xxxxxxxxxx-because-the-account-has-exceeded-the-credit-limit-and-has-been-blocked.md): What to do if you receive an error about credit limit
- [WooCommerce connection issues](https://help.readytoship.com.au/en/articles/6756762-woocommerce-connection-issues.md)
- [AusPost Error: Package exceeds 5kg Flat Rate limit](https://help.readytoship.com.au/en/articles/12814858-auspost-error-package-exceeds-5kg-flat-rate-limit.md): What the error means, and how to fix it.
- [Error: Phone entered is invalid](https://help.readytoship.com.au/en/articles/15881987-error-phone-entered-is-invalid.md)

## Packages, Weights & Dimensions

- [Overview of Packages, Weights & Dimensions](https://help.readytoship.com.au/en/articles/2268112-overview-of-packages-weights-dimensions.md): How item data, order weights, and packaging work together for accurate shipping
- [Packages Settings](https://help.readytoship.com.au/en/articles/2268231-packages-settings.md): Defining general package settings, default and predefined packages
- [Calculating Optimal Packing Size](https://help.readytoship.com.au/en/articles/2269119-calculating-optimal-packing-size.md): ReadyToShip's packaging tools will calculate the optimal packing size for any parcel
- [Editing Order Weights and Dimensions](https://help.readytoship.com.au/en/articles/2269311-editing-order-weights-and-dimensions.md): Editing Weights, Dimensions, and Package Types for an order
- [How to calculate cubic weight of a shipment](https://help.readytoship.com.au/en/articles/2427637-how-to-calculate-cubic-weight-of-a-shipment.md): Cubic vs actual weight, how to calculate it so you know which will be used to calculate your shipping cost
- [Add or Remove Carrier Default Packages](https://help.readytoship.com.au/en/articles/9945928-add-or-remove-carrier-default-packages.md): How to manage Australia Post Flat Rate Packaging options
- [AusPost Flat Rate Packaging](https://help.readytoship.com.au/en/articles/15338382-auspost-flat-rate-packaging.md)

## Help with International Shipping

- [Goods Description Requirements for International Shipments](https://help.readytoship.com.au/en/articles/5431372-goods-description-requirements-for-international-shipments.md): Ensure your international deliveries clear customs smoothly and reach customers without delays.
- [How to modify item values for international consignments](https://help.readytoship.com.au/en/articles/6670147-how-to-modify-item-values-for-international-consignments.md): Editing item values for international shipments in ReadyToShip.
- [Error - 'No Network found for your selection from AU to XX'](https://help.readytoship.com.au/en/articles/5712587-error-no-network-found-for-your-selection-from-au-to-xx.md): Why you may have received this error when trying to print a label
- [How can I tell if my label to the USA is correct & the integration with Zonos worked?](https://help.readytoship.com.au/en/articles/12749580-how-can-i-tell-if-my-label-to-the-usa-is-correct-the-integration-with-zonos-worked.md)
- [AusPost: Handling Digital Products in International Orders](https://help.readytoship.com.au/en/articles/12927108-auspost-handling-digital-products-in-international-orders.md): Excluding digital products from customs declarations \(MyPost Business & eParcel\)
- [How to set a Default Classification Type for International shipping.](https://help.readytoship.com.au/en/articles/13346178-how-to-set-a-default-classification-type-for-international-shipping.md)
- [AusPost international shipping: orders with more than 20 items](https://help.readytoship.com.au/en/articles/13922596-auspost-international-shipping-orders-with-more-than-20-items.md): Information for MyPost Business and eParcel Contract customers.
- [Troubleshooting: grouping items for AusPost International shipment](https://help.readytoship.com.au/en/articles/13931330-troubleshooting-grouping-items-for-auspost-international-shipment.md)
- [Shipping to the European Union \(EU\)](https://help.readytoship.com.au/en/articles/14319058-shipping-to-the-european-union-eu.md)
- [Common reasons US bound parcels are returned](https://help.readytoship.com.au/en/articles/13959555-common-reasons-us-bound-parcels-are-returned.md)
- [How to set a default carrier for International shipping](https://help.readytoship.com.au/en/articles/14775155-how-to-set-a-default-carrier-for-international-shipping.md): Want to always use the same carrier for International shipping? Here's how.
- [Printing eParcel International Labels](https://help.readytoship.com.au/en/articles/11753874-printing-eparcel-international-labels.md): Things to remember when creating eParcel labels for International shipments.
- [How can I fix the issue of international order labels doubling up?](https://help.readytoship.com.au/en/articles/15066086-how-can-i-fix-the-issue-of-international-order-labels-doubling-up.md): Why you are being presented multiple labels for some AusPost international orders.
- [Shipping Orders to the United Kingdom \(UK\)](https://help.readytoship.com.au/en/articles/15300361-shipping-orders-to-the-united-kingdom-uk.md)
- [EU Customs Changes from 1 July 2026](https://help.readytoship.com.au/en/articles/15052150-eu-customs-changes-from-1-july-2026.md)
- [How to enter or remove Tax IDs for International Orders](https://help.readytoship.com.au/en/articles/15715194-how-to-enter-or-remove-tax-ids-for-international-orders.md): How to add IOSS, VAT and other Tax IDs in ReadyToShip
- [What is Import One Stop Shop \(IOSS\)?](https://help.readytoship.com.au/en/articles/11560051-what-is-import-one-stop-shop-ioss.md): How it works and who can use it.
- [Australia Post: Landed Costs Payment Options \(Sender Pays vs Receiver Pays\)](https://help.readytoship.com.au/en/articles/15641392-australia-post-landed-costs-payment-options-sender-pays-vs-receiver-pays.md): Choose who will pay import duties, taxes and fees \(landed costs\) for your Australia Post international shipments.
- [Changes to US HS Tariff Codes](https://help.readytoship.com.au/en/articles/15965649-changes-to-us-hs-tariff-codes.md)
- [Changes to US Duties and Tariffs - 24 July 2026](https://help.readytoship.com.au/en/articles/15968763-changes-to-us-duties-and-tariffs-24-july-2026.md)
- [Error: HS Tariff Code for destination country US must be 10 numeric characters](https://help.readytoship.com.au/en/articles/15965906-error-hs-tariff-code-for-destination-country-us-must-be-10-numeric-characters.md)
- [Australia Post: Using a Zonos® Verified Account](https://help.readytoship.com.au/en/articles/15476796-australia-post-using-a-zonos-verified-account.md): Creating Australia Post international shipments with the Sender Pays \(Zonos® Verified Account\) landed costs option.

## Other Topics

- [Sorting pick lists, invoices and labels](https://help.readytoship.com.au/en/articles/431242-sorting-pick-lists-invoices-and-labels.md): Change how orders appear when printing or viewing on a device.
- [Setting transit cover/insurance options for your consignments](https://help.readytoship.com.au/en/articles/641483-setting-transit-cover-insurance-options-for-your-consignments.md): As a default Carrier setting, single order, or for orders over a certain amount.
- [Changing a Shipping Address](https://help.readytoship.com.au/en/articles/4639618-changing-a-shipping-address.md): How to edit the customer address in ReadyToShip
- [Item Weights and Dimensions](https://help.readytoship.com.au/en/articles/369050-item-weights-and-dimensions.md): How ReadyToShip manages product data for accurate shipping calculations
- [Create a custom invoice or pick list](https://help.readytoship.com.au/en/articles/390846-create-a-custom-invoice-or-pick-list.md): Personalise your invoices and pick lists
- [Merging Orders to the Same Customer](https://help.readytoship.com.au/en/articles/402702-merging-orders-to-the-same-customer.md): Automatically combine multiple orders into a single shipment
- [Deferring orders for later shipping, or backorder of products](https://help.readytoship.com.au/en/articles/428057-deferring-orders-for-later-shipping-or-backorder-of-products.md): Defer or postpone an order to be processed later.
- [How to manage Shopify Pickup in store orders in ReadyToShip](https://help.readytoship.com.au/en/articles/12105852-how-to-manage-shopify-pickup-in-store-orders-in-readytoship.md)
- [Where do I add HS Tarrif Codes in ReadyToShip?](https://help.readytoship.com.au/en/articles/12134144-where-do-i-add-hs-tarrif-codes-in-readytoship.md)
- [Shopify: How to add HS Tariff Codes to products](https://help.readytoship.com.au/en/articles/12146453-shopify-how-to-add-hs-tariff-codes-to-products.md): Adding HS codes to your products in Shopify
- [TGE Connote Replenishment Range Request](https://help.readytoship.com.au/en/articles/12773142-tge-connote-replenishment-range-request.md): How to replenish your connote range for Team Global Express
- [TGE Pickups](https://help.readytoship.com.au/en/articles/12773176-tge-pickups.md): How to book a pickup for your TGE parcels

## Managing your ReadyToShip account

- [Change your Password](https://help.readytoship.com.au/en/articles/11629656-change-your-password.md): Change or update your Password to keep your account secure.
- [User access](https://help.readytoship.com.au/en/articles/12678832-user-access.md): Manage, add, deactivate, or delete Users.