When shipping international orders that include both physical and digital products, you’ll need to exclude the digital items.
Digital products should not be included in customs declarations, as they don’t require shipping and may otherwise attract unnecessary duties.
How to exclude a digital product
Open the order using the blue dropdown arrow in the last column
Locate the digital product
Click the checkbox next to the world icon to deselect it
Once deselected, the item will not be included when generating the international shipping label.
Understanding the world icon
The world icon indicates whether a product is ready for international shipping:
🟢 Green → Item is compliant
HS Tariff Code provided
Country of Origin provided
🔴 Red → Item is not compliant
Missing HS Tariff Code and/or Country of Origin
Fixing a red world icon
If an item shows a red icon:
Click the world icon (it will turn blue on hover)
Enter the required details:
HS Tariff Code
Country of Origin
Click Save
Before creating your label
Make sure that:
Only physical products are selected for shipment
All selected items display a green world icon
This ensures that only valid items are submitted to your carrier and included in customs declarations.