We get Aramex rates from the "Aramex Price Service Calculator". Rates are based on:
The depot you use.
The destination.
The weight of the parcel.
Any custom rates you have negotiated.
The calculator will return Aramex's standard, publicly quoted rates by default. Your Aramex representative will need to load your custom rates for these to be used instead.
How to view your Custom pricing
Contact your depot or local franchise and ask them to apply the custom rates for your Fastlabel account/API key to their Price Service Calculator.
Check to see if pricing has changed
Once the change has been confirmed by Aramex, the custom pricing should appear in ReadyToShip. You may need to refresh the page in ReadyToShip for the new pricing to be shown.