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Frequently Asked Questions
Frequently Asked Questions
29 articles in this collection
Written by
Nathan Huppatz
How to move an order back to 'Unshipped Orders'
Sometimes you don't want to print a label and ship an order, and need to move it back to Unshipped Orders
Written by
Nathan Huppatz
Updated over a week ago
How do I show shipping rates in my Shopify checkout?
How to show live carrier rates in Shopify checkout
Written by
Nathan Huppatz
Updated over a week ago
How to add your own logo to invoices
How to upload your own logo to get it to show on the invoices/inserts ReadyToShip can print.
Written by
Nathan Huppatz
Updated over a week ago
Does ReadyToShip book pickups of your orders?
Written by
Nathan Huppatz
Updated over a week ago
How does ReadyToShip display and store Tax/GST?
Read about how we handle Tax/GST from orders, and display this data in inserts/invoices
Written by
Nathan Huppatz
Updated over a week ago
Why aren't labels printing the right size on my Dymo 4XL in Windows?
Setting Dymo 4XL printing preferences for shipping labels in Windows
Written by
Nathan Huppatz
Updated over a week ago
How do I find a missing order?
Some clues for tracking down orders that have gone astray.
Written by
Nathan Huppatz
Updated over a week ago
How do I display custom rates for my Fastway account?
If you have negotiated custom rates with Fastway you can display them in ReadyToShip.
Written by
Nathan Huppatz
Updated over a week ago
How can a label be removed from a manifest?
How to deal with orders that are mistakenly manifested.
Written by
Nathan Huppatz
Updated over a week ago
What is an "HS Tariff Code" and is it required for international shipments?
What are HS codes, and how do I enter them?
Written by
Nathan Huppatz
Updated over a week ago
How do I change the Sender or Return Address on my labels?
Different carriers handle return addresses on labels in different ways.
Written by
Nathan Huppatz
Updated over a week ago
How can I split or partially fulfil an order?
Written by
Nathan Huppatz
Updated over a week ago
I have received an error - what do I do?
A few tricks for dealing with common errors.
Written by
Nathan Huppatz
Updated over a week ago
How do I import orders into ReadyToShip?
How often are orders imported into ReadyToShip?
Written by
Nathan Huppatz
Updated over a week ago
Who do you integrate with?
An up to date list of stores, marketplaces and carriers that we integrate with
Written by
Nathan Huppatz
Updated over a week ago
I get an error when I try to authenticate to my online store...
Written by
Nathan Huppatz
Updated over a week ago
Why are orders not coming in from my store?
Some tips if your orders aren't importing from your store to ReadyToShip
Written by
Nathan Huppatz
Updated over a week ago
How do I Change the Carrier Name Sent to the Store in Tracking Data?
Written by
Nathan Huppatz
Updated over a week ago
Can I manually create a new order in ReadyToShip?
Can you create an order manually, perhaps to resend an order to a customer?
Written by
Nathan Huppatz
Updated over a week ago
How do I change my Pricing Plan?
Written by
Nathan Huppatz
Updated over a week ago
How do I enter item weights and dimensions for a Magento Store?
Using Magento attributes to store weights and dimensions
Written by
Nathan Huppatz
Updated over a week ago
How do I Get Magento to Send Tracking Number Emails?
Written by
Nathan Huppatz
Updated over a week ago
How to delete, cancel, or archive orders from ReadyToShip
Sometimes you need to delete or clear orders from ReadytoShip and this article explains how.
Written by
Nathan Huppatz
Updated over a week ago
What hardware and software do I need to run ReadyToShip?
General requirements and a few hints
Written by
Nathan Huppatz
Updated over a week ago
Can I Book Freight with ReadyToShip?
Is ReadyToShip a freight broker?
Written by
Nathan Huppatz
Updated over a week ago
Printers and Printing
Printing issues (using DirectPrint)
How to troubleshoot label printing issues when you are using Directprint.
Written by
Nathan Huppatz
Updated over a week ago
How do I reprint a label?
The customer has changed their order, or the label was lost or damaged.
Written by
Nathan Huppatz
Updated over a week ago
Which printers are compatible with ReadyToShip?
Find out if your printers are compatible
Written by
Nathan Huppatz
Updated over a week ago
How to configure a Zebra Thermal printer to output 4x6" labels on a Mac
How to configure your Zebra on a Mac to set the correct default paper size for thermal shipping labels.
Written by
Nathan Huppatz
Updated over a week ago