Frequently Asked Questions

How to move an order back to 'Unshipped Orders'

Sometimes you don't want to print a label and ship an order, and need to move it back to Unshipped Orders

Written by Nathan Huppatz
Updated today

How do I show shipping rates in my Shopify checkout?

How to show live carrier rates in Shopify checkout

Written by Nathan Huppatz
Updated over a week ago

How to add your own logo to invoices

How to upload your own logo to get it to show on the invoices/inserts ReadyToShip can print.

Written by Nathan Huppatz
Updated over a week ago

Does ReadyToShip book pickups of your orders?

Written by Nathan Huppatz
Updated over a week ago

How does ReadyToShip display and store Tax/GST?

Read about how we handle Tax/GST from orders, and display this data in inserts/invoices

Written by Nathan Huppatz
Updated over a week ago

Why aren't labels printing the right size on my Dymo 4XL in Windows?

Setting Dymo 4XL printing preferences for shipping labels in Windows

Written by Nathan Huppatz
Updated over a week ago

How do I find a missing order?

Some clues for tracking down orders that have gone astray.

Written by Nathan Huppatz
Updated over a week ago

How do I display custom rates for my Fastway account?

If you have negotiated custom rates with Fastway you can display them in ReadyToShip.

Written by Nathan Huppatz
Updated over a week ago

How can a label be removed from a manifest?

How to deal with orders that are mistakenly manifested.

Written by Nathan Huppatz
Updated over a week ago

What is an "HS Tariff Code" and is it required for international shipments?

What are HS codes, and how do I enter them?

Written by Nathan Huppatz
Updated over a week ago

How do I change the Sender or Return Address on my labels?

Different carriers handle return addresses on labels in different ways.

Written by Nathan Huppatz
Updated over a week ago

How can I split or partially fulfil an order?

Written by Nathan Huppatz
Updated over a week ago

I have received an error - what do I do?

A few tricks for dealing with common errors.

Written by Nathan Huppatz
Updated over a week ago

How do I import orders into ReadyToShip?

How often are orders imported into ReadyToShip?

Written by Nathan Huppatz
Updated over a week ago

Who do you integrate with?

An up to date list of stores, marketplaces and carriers that we integrate with

Written by Nathan Huppatz
Updated over a week ago

I get an error when I try to authenticate to my online store...

Written by Nathan Huppatz
Updated over a week ago

Why are orders not coming in from my store?

Some tips if your orders aren't importing from your store to ReadyToShip

Written by Nathan Huppatz
Updated over a week ago

How do I Change the Carrier Name Sent to the Store in Tracking Data?

Written by Nathan Huppatz
Updated over a week ago

Can I manually create a new order in ReadyToShip?

Can you create an order manually, perhaps to resend an order to a customer?

Written by Nathan Huppatz
Updated over a week ago

How do I change my Pricing Plan?

Written by Nathan Huppatz
Updated over a week ago

How do I enter item weights and dimensions for a Magento Store?

Using Magento attributes to store weights and dimensions

Written by Nathan Huppatz
Updated over a week ago

How do I Get Magento to Send Tracking Number Emails?

Written by Nathan Huppatz
Updated over a week ago

How to delete, cancel, or archive orders from ReadyToShip

Sometimes you need to delete or clear orders from ReadytoShip and this article explains how.

Written by Nathan Huppatz
Updated over a week ago

What hardware and software do I need to run ReadyToShip?

General requirements and a few hints

Written by Nathan Huppatz
Updated over a week ago

Can I Book Freight with ReadyToShip?

Is ReadyToShip a freight broker?

Written by Nathan Huppatz
Updated over a week ago

Printing issues (using DirectPrint)

How to troubleshoot label printing issues when you are using Directprint.

Written by Nathan Huppatz
Updated over a week ago

How do I reprint a label?

The customer has changed their order, or the label was lost or damaged.

Written by Nathan Huppatz
Updated over a week ago

Which printers are compatible with ReadyToShip?

Find out if your printers are compatible

Written by Nathan Huppatz
Updated over a week ago

How to configure a Zebra Thermal printer to output 4x6" labels on a Mac

How to configure your Zebra on a Mac to set the correct default paper size for thermal shipping labels.

Written by Nathan Huppatz
Updated over a week ago