ReadyToShip Support

Cloudflare can sometimes block our servers from accessing and updating orders. This is how to white list IP addresses in there

How to Whitelist our IP addresses in Cloudflare

Auspost requires a postcode for international shipping, even to countries that don't have one like Hong Kong

What Postcode can I use to ship to Hong Kong?

Sometimes you don't want to print a label and ship an order, and need to move it back to Unshipped Orders

How to move an order back to 'Unshipped Orders'

How to show live carrier rates in Shopify checkout

How do I show shipping rates in my Shopify checkout?

How to upload your own logo to get it to show on the invoices/inserts ReadyToShip can print.

How to add your own logo to invoices

Does ReadyToShip book pickups of your orders?

Read about how we handle Tax/GST from orders, and display this data in inserts/invoices

How does ReadyToShip display and store Tax/GST?

Some clues for tracking down orders that have gone astray.

How do I find a missing order?

If you have negotiated custom rates with Aramex you can display them in ReadyToShip.

How do I display custom rates for my Aramex account?

How to deal with orders that are mistakenly manifested.

How can a label be removed from a manifest?

What are HS codes, and how do I enter them?

What is an "HS Tariff Code" and is it required for international shipments?

Different carriers handle return addresses on labels in different ways.

How do I change the Sender or Return Address on my labels?

How can I split or partially fulfil an order?

A few tricks for dealing with common errors.

I have received an error - what do I do?

How often are orders imported into ReadyToShip?

How do I import orders into ReadyToShip?

An up to date list of stores, marketplaces and carriers that we integrate with

Who do you integrate with?

I get an error when I try to authenticate to my online store...

Some tips if your orders aren't importing from your store to ReadyToShip

Why are orders not coming in from my store?

How do I Change the Carrier Name Sent to the Store in Tracking Data?

Can you create an order manually, perhaps to resend an order to a customer?

Can I manually create a new order in ReadyToShip?

How do I change my Pricing Plan?

Sometimes you need to archive, remove or clear orders from ReadytoShip and this article explains how.

How to delete, cancel, or archive orders from ReadyToShip

What hardware and software do I need to run ReadyToShip?

Can I Book Freight with ReadyToShip?

Can I create a manual order in ReadyToShip

How do I manually create a shipment?

Nathan Huppatz

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