Expand Available Rates to compare carrier services and prices, or collapse the list to keep your order grid compact. You can also choose how the list appears by default.
Expand or collapse Available Rates
Go to the Orders screen.
Find Available Rates in the order’s Carrier column.
Click Available Rates to expand or collapse the list.
When expanded, the list shows available services and their prices, grouped by carrier. When collapsed, the additional options are hidden, while your selected carrier and service remain visible at the top.
Expanding or collapsing the list does not change your selected service.
Understand the rates display
The Carrier column shows:
Selected carrier and service: your current selection appears at the top of the column.
Available Rates: click this heading to show or hide the list.
Carrier: available services are grouped under each carrier.
Service and price: each option shows the service name and its price.
Selected service: your current selection is highlighted in the expanded list.
Select a different service
Expand Available Rates for the order.
Click your preferred service.
Your new selection is highlighted in the list and appears at the top of the Carrier column.
If you change the package type, dimensions or weight, the available rates refresh automatically.
Change your default display setting
Go to Settings > Account Operations.
Find Always Expand Available Rates.
Select your preferred option from the dropdown menu.
Click Save.
Return to the Orders screen.
Check that Available Rates now appears expanded or collapsed according to your saved setting. You can still click the heading to show or hide the list whenever needed.