International Shipments have different requirements from domestic shipments.

They benefit from extra information in the order to ensure safe fast delivery.

One of these piece of information helps with customs clearance and duty calculation, and this field is the Goods Description field.

Important : Goods Description must contain an accurate description of the goods/item being shipped.

It should not be a generic term

This information from DHL provides some examples of what is and isn't acceptable.

Where to set your Goods Description

Default value per Store

ReadytoShip allows you to set a default value of 'Goods Description for International Consignments' in each of your Carrier settings.

This value, when set, is automatically applied to each and every SKU that is imported in an order into our system.

To change this, go to Settings > Carriers and edit the store settings

Value per SKU

You can also set a unique Goods Description per SKU. Expand an International order, and edit the Goods Description by clicking on the 'world' icon next to each line item in the order.

If you have questions about what appropriate values should be used, these should be directed to your Carrier account manager or support team.

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