About landed costs
When creating an international shipment using Australia Post eParcel or MyPost Business, you may need to specify who will pay any applicable import duties, taxes and postal service fees (also known as landed costs).
ReadyToShip supports all Australia Post landed cost options and will automatically apply the correct option where required.
Available landed costs options
ReadyToShip supports all Australia Post "landed costs" options. However, not every option is available for every destination country.
Receiver Pays – The recipient pays any applicable duties, taxes and fees before delivery.
Sender Pays (Zonos® Verified Account) – Duties, taxes and fees are calculated, collected and remitted through your linked Zonos® Verified Account.
Sender Pays (Tax ID) – Duties and/or taxes are remitted using your own registered Tax ID, such as an IOSS or VAT registration.
⚠️ Important: Some countries require a specific landed cost method. Where this applies, ReadyToShip will automatically select the required option.
Receiver Pays
Receiver Pays is the default option for most international destinations.
The United States is the exception. Shipments to the US must use Sender Pays (Zonos® Verified Account), which ReadyToShip will automatically select.
How Receiver Pays works
When using Receiver Pays:
Do not collect duties, taxes or other landed costs from your customer during checkout.
Customs authorities in the destination country calculate any applicable charges.
Your customer must pay these charges before their parcel can be delivered.
How Receiver Pays works in ReadyToShip
No additional setup is required.
If you have not saved any Tax IDs in your ReadyToShip store settings, international shipments will automatically use Receiver Pays for all supported destinations, except the United States.
Sender Pays (Zonos® Verified Account)
This option allows duties, taxes and fees to be prepaid before the parcel reaches the destination country.
It is:
Mandatory for shipments to the United States.
Available for supported destinations including:
Canada
United Kingdom
To use this option, your Australia Post account must be linked to a Zonos® Verified Account.
If you already use a Zonos® Verified Account for shipping to the United States, you can use the same account for other supported destinations.
⚠️ Important: If your Australia Post account is not linked to a Zonos® Verified Account when one is required, the shipment may be rejected by customs and returned.
When using Sender Pays (Zonos® Verified Account)
Collect all applicable duties, taxes and fees from your customer during checkout.
Zonos® calculates and remits the applicable landed costs on your behalf.
Zonos® invoices you directly for the landed costs and any applicable service fees.
The Importer Reference Number OR Customs Reference field is automatically populated.
For assistance with your Zonos® account or billing, please contact Zonos® Support directly at APsupport@zonos.com.
Sender Pays (Tax ID)
This option is used when you have your own tax registration in the destination country and have saved the relevant registration number in your ReadyToShip store settings.
Supported registrations include:
IOSS (European Union)
UK VAT (United Kingdom)
NO VOEC (Norway)
Your shipment must meet the requirements for the applicable registration.
When using Sender Pays (Tax ID)
Collect all applicable duties and/or taxes from your customer during checkout.
Save your Tax ID in the appropriate field within your ReadyToShip store settings.
ReadyToShip will automatically submit your shipment using Sender Pays (Tax ID).
Your Tax ID is transmitted electronically with the shipment for customs processing.
⚠️ Important: If the order value exceeds Australia Post's supported threshold for that Tax ID, label creation will fail.
In this situation:
Open the order.
Change Submit Tax ID to No.
Click Save.
Create the label again.
We hope to automate this process once additional guidance is provided by Australia Post.
For advice about tax registrations or obligations, please contact your tax adviser.
⚠️ Important information
Receiver Pays:
Receiver Pays is the default option for all supported destinations except the United States.
Only use this option if your customer will pay any applicable import duties, taxes and fees when the shipment arrives.
Sender Pays:
If you collect duties or taxes from your customer during checkout, you must use an appropriate Sender Pays method by either:
linking a Zonos® Verified Account, or
saving the relevant Tax ID in your ReadyToShip store settings.
You cannot mix payment methods:
You cannot combine Sender Pays and Receiver Pays for the same shipment.
If using Sender Pays, collect all applicable landed costs during checkout.
If using Receiver Pays, do not collect any duties or taxes during checkout.
Country requirements:
Some destinations require a specific landed cost method and do not allow alternative options. ReadyToShip will automatically apply the required method where applicable.
NZ GST (New Zealand)
Whilst we can submit your NZ GST registration number if provided, there is no "Sender Pays" options for New Zealand. All shipments to NZ will automatically be submitted as Receiver Pays.
Using the wrong landed cost option may result in customs delays, additional charges or returned shipments.