The Item Cache allows you to view and manage product information that has been saved by ReadyToShip.
By default, ReadyToShip imports product information such as weight, dimensions, Country of Origin and Goods Description from your connected store each time orders are imported.
If you have enabled Prioritise Cached Values in your store settings, ReadyToShip will instead use the locally cached values stored in the Item Cache whenever they are available. This allows you to override the values imported from your ecommerce platform without updating the product information in your store.
⚠️ Important: Changes made in the Item Cache will only be used if the corresponding attributes have been selected under Prioritise Cached Values in Settings > Stores.
Opening the Item Cache
Go to Settings > Item Cache.
The Item Cache displays all products with cached information.
Finding a product
Use the Find box at the top of the page to search for a product.
You can search using either:
SKU
Product title
Partial matches are supported for both SKU and product title.
Editing cached values
To update a cached value:
Locate the product you want to edit.
Click in the relevant field.
Enter the new value.
Changes are saved automatically as you edit them.
Note: There is no Save button.
Deleting a cached item
If you no longer want ReadyToShip to use the cached values for a particular product:
Locate the product in the Item Cache.
Click Delete.
The cached entry will be removed. If the product is imported again, ReadyToShip will use the values from your connected store unless new cached values are created.
Clearing the entire Item Cache
If you need to remove all cached product data from ReadyToShip, please contact our Support Team using the Live Chat bubble within the app.
Our team can clear the entire Item Cache for you.