ReadyToShip can automatically generate eParcel Contract return labels when printing shipping labels. These can be included in shipments so customers can easily return items.
When Should I Use This?
Use return labels when you want to:
Include a prepaid return label inside a shipment
Make it easier for customers to send items back
Automatically generate return labels when printing eParcel shipping labels
If you need a return label after an order has already shipped, you can generate one using the Parcel Send Portal.
Enable Return Labels
Go to Settings → Carriers
Edit your eParcel carrier
Configure the return label settings
Generate Return Label
Yes – A return label is generated with each shipment
No – Return labels are not generated
Default Return Label Type
Standard
Express
How Return Labels Work
When enabled:
Return labels are generated at the same time as shipping labels
The Sender/Return address from your Store Settings is used
Return labels are included in the same PDF as shipping labels
PDF order
Shipping labels
Return labels
Return labels are grouped after shipping labels and cannot alternate with them.
Adding Return Labels to Individual Orders
Open the order
Edit Order Options
Enable Return Label
Print labels
Important
ReadyToShip currently cannot generate return labels for orders that have already been sent or archived.
If you need a return label for one of these orders, you can generate it using the Parcel Send Portal.
Frequently Asked Questions
Can I print a return label after an order has been shipped?
Yes. You can generate a return label using the Parcel Send Portal.
Can ReadyToShip generate return labels for archived orders?
No. Return labels cannot currently be generated for orders that have already been archived or sent in the system.
Where does the return address come from?
Return labels use the Sender/Return address configured in your Store Settings.
Why are return labels grouped at the end of the PDF?
Return labels are currently generated in a separate group after shipping labels and cannot alternate with shipping labels.
How much do return labels cost?
Return labels are free to print and include in your parcels. You are only charged if the customer uses the label. Charges apply once the label is scanned by Australia Post.
Return label charges should be listed on your eParcel Contract Rates document, or contact your Account Manager for pricing.
See below for a video explanation: