Deleting a Consignment
Deleting a consignment will delete all order information currently attributed to the order (including tracking number, label info etc). After deleting the consignment, you can make any necessary changes to the order and print a new label, which will create a new tracking number.
Note: Deleting a consignment in ReadytoShip does not delete it from your MyPost Business portal, nor issue a refund. This must be done manually, as set out below.
Refunding an Unused Label
Refunds for unused labels need to be processed via the MyPost Business website. (https://auspost.com.au/mypost-business/transactions)
You can get a refund for unused labels purchased online by following these steps:
Log in to your MyPost Business account
Head to the 'Transactions' tab
Select the label you want to refund
You can arrange a refund online for orders less than 90 days old with a value of less than $100.
Charges will be refunded to your credit card or PayPal account and can take 5 – 10 business days.
If you used a charge account to purchase a label you wish to have refunded, you need to contact MyPost Business support to have the refund processed.
Note: PayPal has limits on how many refunds can be processed. If you are seeking a refund for more than 25 articles from one order, you will need to contact MyPost Business support to process your refund.
If you've logged in to your MyPost Business account and can't locate the "Refund" there are several reasons why the consignment may not be eligible for an automatic refund. Your consignment is only eligible for an automatic refund if:
it’s less than $100
it’s less than 90 days old
it was paid for by credit card or PayPal
the order label has not been used
the order label has not already been refunded
the order label is not in the process of being refunded
If you believe the consignment is eligible for a refund but the Refund option isn't available you'll need to contact the MyPost Business support team.