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How To Refund Unused MyPost Labels

Deleted and Unused Labels can be refunded at MyPost.

Nathan Huppatz avatar
Written by Nathan Huppatz
Updated over a week ago

Deleting a Consignment

Deleting a consignment will delete all order information currently attributed to the order (including tracking number, label info etc). After deleting the consignment, you can make any necessary changes to the order and print a new label, which will create a new tracking number.

Note: Deleting a consignment in ReadytoShip does not delete it from your MyPost Business portal, nor issue a refund. This must be done manually, as set out below.


Refunding an Unused Label

Refunds for unused labels need to be processed via the MyPost Business website. (https://auspost.com.au/mypost-business/transactions)

You can get a refund for unused labels purchased online by following these steps:

  1. Log in to your MyPost Business account

  2. Head to the 'Transactions' tab

  3. Select the label you want to refund

You can arrange a refund online for orders less than 90 days old with a value of less than $100.

Charges will be refunded to your credit card or PayPal account and can take 5 – 10 business days.

If you used a charge account to purchase a label you wish to have refunded, you need to contact MyPost Business support to have the refund processed.

Note: PayPal has limits on how many refunds can be processed. If you are seeking a refund for more than 25 articles from one order, you will need to contact MyPost Business support to process your refund.

If you've logged in to your MyPost Business account and can't locate the "Refund" there are several reasons why the consignment may not be eligible for an automatic refund. Your consignment is only eligible for an automatic refund if:

  • it’s less than $100

  • it’s less than 90 days old

  • it was paid for by credit card or PayPal

  • the order label has not been used

  • the order label has not already been refunded

  • the order label is not in the process of being refunded

If you believe the consignment is eligible for a refund but the Refund option isn't available you'll need to contact the MyPost Business support team.
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Note: If you’re using a charge account you’ll need to contact MyPost support to process your refund.

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