The way return addresses are managed can vary depending on the carrier you’re using. In most cases, you can update the return (sender) address directly in ReadyToShip. However, some carriers require changes to be made externally.
Before you start
Some carriers (e.g. Aramex / MyFastway) require you to contact them directly to update your return address on your contract.
Couriers Please uses a separate Pick Up Address setting, which can be updated via
Settings → Carriers → Couriers Please.
Ways to set your Sender/Return Address
You can configure the sender/return address at two levels:
1. Store (Channel) Level
At the Store level, a return address is required for each connected store/channel.
This address is automatically applied to all orders imported from that store, regardless of which carrier is used.
Make sure all address details are valid—especially suburb and postcode combinations—to avoid label errors.
2. Carrier Level (Optional Override)
For some carriers, you can override your return/sender address at the carrier level.
If configured, this address will override the Store-level address for labels created with that carrier.
You would use this function if your Sender or Return Address is different from your Store Address. (eg. you ship your orders from one address, but any returns go to a different address)
How to set the Store Return/Sender Address
Go to Settings → Stores
Select and edit your store
Enter or update the return address details
⚠️ Important:
The Name field must be completed
Ensure the suburb and postcode match valid postal data
Click Save when finished
How to set the Carrier Return/Sender Address
Go to Settings → Carriers
Select your carrier connection
Update the address fields as required
Click Save
You can also update the sender/return name in this section.
⚠️ Important:
The Name field must be completed
Ensure the suburb and postcode are valid
Always click Save after making changes
Need more help?
If your carrier manages return addresses outside of ReadyToShip, please contact them directly to make updates.
Video: How to change return address in ReadyToShip
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