Some carriers (for example Fastway) require you to contact them and update the Return Address on your contract. Contact your carrier if this is the case.
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However, for most carrier connections the return address is set within ReadyToShip.

At Store Settings level

at the Store settings level. A valid address MUST be set for each Store/channel connection in ReadytoShip. This applies this return address to every order imported via that channel, regardless of which carrier is used to create the label.

At Carrier level

Optionally, you can also set a Return/Sender address for each carirer connection.

If set, this will override the Store sender/return address originally assigned to the order.

See below for instructions on both:

To edit your store's return address go to Settings ⇒ Stores, and edit your carrier settings.

Please make sure to fill out the Name field, and that the Suburb and Postcode are a valid combination.

To set up an override address at the Carrier level, go to Settings > Carriers, then edit the settings of your chosen carrier connection, as shown:

Then, update the address fields in the Carrier settings page:

Please make sure to fill out the Name field, and that the Suburb and Postcode are a valid combination.

For any more questions, please use our Live Chat.