Access Your Store Settings
Go to Settings > Stores.
Locate your Bigcommerce store and click the Cog icon.
General Settings
Store Name & Return Address
These fields are automatically filled using the details entered when you first connected your store. You can update them at any time if needed.
Logo URL
Add your store logo to display on invoices printed in ReadyToShip (depending on the template used).
This field is optional
If left blank, your Store Name will be shown instead
⚠️ Important: You must use a publicly accessible (external) image URL.
Tip - To get your logo URL:
Visit your website
Right-click your store logo
Select Copy Image Address
Paste it into the field
Invoice & Pick List Templates
Select your preferred templates from the dropdown menus.
Different formats are available to suit various business needs.
For more details, see our dedicated article on invoice and pick list templates.
Unit of Weight
By default, weight is set to Kilograms (kg).
If your store uses Grams (g) (e.g. 1000g instead of 1.0kg), you can update the setting here.
Item Weights & Dimensions
These settings control how ReadyToShip calculates and applies weights and dimensions for your products and orders.
For guidance on choosing the right options, refer to our detailed help article.
Carrier Settings
Exclude Live Rates from Carriers
If you use multiple carriers but want to hide certain live rates:
Click into the field
Select the carrier(s) you want to exclude
These carriers will no longer display in the Carriers column on your dashboard.
Data Priority
Prioritize Cache for Values
Choose whether ReadyToShip should use:
Imported data from your store, or
Saved data entered directly in ReadyToShip
Select your preferred option from the dropdown.
Return Address
This field is pre-filled from your initial store connection.
If your return address changes, update it here to ensure accurate shipping and documentation.
Tax ID Registration Numbers
Some countries allow you to prepay all Taxes and Duties via a Tax ID registration. For example, if you ship to the EU, you may be registered with the IOSS to save money on VAT charges.
ReadyToShip allows you to store these numbers in your store settings to use for any applicable orders shipped via AusPost Sender Pays (via Tax ID) method.
View our dedicated help article on how to add those here.