Follow these guidelines when creating or reprinting eParcel labels for international shipments.
⚠️ Important Notes
New tracking number on reprint
A new tracking number is generated every time you reprint or update an international label.
➝ Always discard any previously printed labels to avoid confusion or delivery issues.Item weight requirements
Many countries now require individual item weights for all parcels. This includes (but is not limited to):United States
European Union countries
China
Customs compliance
You are responsible for ensuring your shipments meet the latest customs requirements for each destination country.
How to Enable Item Weights for International Shipments
Go to Carriers > Settings
Select your eParcel carrier
Find the setting "Always submit item weights for international"
Set this option to Yes
Scroll to the bottom and click Save
If you’re unsure about a country’s requirements, check with your carrier or the destination country’s customs authority before shipping.