You must reset orders in ReadyToShip if you have already created a label, but need to make some changes before creating a new one.
Note: The Delete Consignment button only works for unmanifested labels.
Once a consignment has been manifested, it can't be changed. The manifest process finalises the consignment with eParcel. You'll need to contact your eParcel Contract account manager and request that they cancel the consignment.
How to reset your eParcel Contract label
To reset an eParcel Contract label in ReadyToShip, you must follow these steps:
Check that the order has not been manifested
Open the order (blue down arrow on right-hand side)
Click the blue "Delete Consignment from eParcel" button at the bottom of the order.
Check that the L is now clear - If it is still green, you have not reset the order.
Discard old labels.
Step 1: Open the order
Step 2: Click the "Delete Consignment from eParcel" button
Step 3: Check that the L is now clear
If the L step is still green, you have not reset the label.
Step 4: Discard old labels
Throw out the OLD labels.
To ensure the right tracking number is used, discard old labels. Every time a label is changed or updated, it must be reprinted and the parcel relabelled with the newest label, as the old one then becomes unusable, and the parcels may be returned or attract an unmanifested fee.
Resetting orders in Bulk
This action can not be done in bulk. You can only reset orders individually.