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How to Reset a DHL eCommerce Order

For when you need to cancel/delete and recreate a label.

Anita Williams avatar
Written by Anita Williams
Updated over a week ago

Good news! DHL consignments are not required to be deleted in DHL eCommerce; the consignment will not become active, and you will not be charged until it is scanned by a driver and enters the DHL Network.

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Therefore, if you need to make changes, you can:

  • select your order

  • make and save any changes

  • Click "Print Labels"

  • You will be prompted to Update or RePrint. Choose "Update"

  • Check your label includes the updated details

  • Discard any old unused labels
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To ensure the right tracking number is used, discard old labels. Every time a label is changed or updated, it must be reprinted, and the parcel relabelled with the newest label, as the old one then becomes unusable, and the parcels may be returned.

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