At times, it becomes necessary to delay the processing of an order. This could happen, for instance, if an item is temporarily out of stock or if there are backordered items. In such cases, having the ability to defer an order for later shipping is invaluable.
This feature can be used to defer a single order or for bulk deferrals.
Deferring an order
You can defer an order by:
Opening the order
Clicking on the calendar icon and choosing the date you would like the order to reappear:
The order will be moved to a separate tab called Deferred. Refresh your page if the new tab doesn't appear.
For bulk deferring, you can select multiple orders in the Unshipped Orders tab and click 'Defer Shipment' as shown:
Deferral expired
When the deferral date has passed, it will expire and applicable orders will appear in a new tab called Deferral Expired. From this tab you can either assign it to a shipping run if you are ready to ship it, or defer it again.
To ship the order just select it by clicking the checkbox in the left column and then click the Acknowledge button.
Cancelling the deferral
If you decide you want to ship the order earlier you can cancel the deferral by:
Clicking on the Deferred tab to see the list of Deferred orders
Expanding the order you wish to ship (click the blue arrow)
At the bottom of the User Summary section click the Cancel icon as shown below:
The order will then be moved back to the Unshipped Orders tab.
Or, you can select the relevant orders and click the Remove Deferral button. This is a good option when you have multiple orders.
