When an order is highlighted in red, ReadyToShip has detected that the order has changed in your online store since it was imported.
This warning helps prevent you from accidentally shipping an order that has been cancelled, refunded, fulfilled or otherwise changed.
Common reasons an order may be highlighted in red include:
The order was cancelled.
The order was fully or partially refunded.
The order was fulfilled outside ReadyToShip.
The order details or products were updated after the order was imported.
Check why the order is highlighted
Before taking any action, check the System Notes to see what changes ReadyToShip has detected.
To view the System Notes:
Click the expand arrow next to the order to display the order details.
Select the System Notes tab.
Review the messages describing the changes detected since the order was imported.
The System Notes will help you determine whether you should continue processing the existing order or remove it from ReadyToShip.
If the order still needs to be shipped
If you've reviewed the changes and confirmed that the order can still be fulfilled using the information currently in ReadyToShip, select Ignore.
For example:
The customer received a partial refund, but the remaining items still need to be shipped.
The order was updated with information that doesn't affect the shipment.
You've reviewed the changes and confirmed that the existing order details are still correct.
After you select Ignore, the order changes from a red highlight to an orange highlight and you can continue processing it as normal.
⚠️ Important: Selecting Ignore doesn't make any changes to the order in your online store. It simply tells ReadyToShip that you've reviewed the conflict and want to continue processing the existing order.
If the order should no longer be shipped
If the changes mean the existing order should no longer be processed, select Discard and Refetch.
You should use Discard and Refetch when:
The order was cancelled.
The order was fully refunded.
The order was already fulfilled outside ReadyToShip.
The products or other order details have changed and you need ReadyToShip to import the updated version.
When you select Discard and Refetch, ReadyToShip removes the current conflicted copy of the order and checks your online store for the latest version.
If the order is still eligible for import, it will be imported again with its updated information.
⚠️ Important: If the order no longer meets your import criteria, it won't be imported again. For example, an order that has been cancelled or is already fulfilled may no longer be eligible for import.
Frequently Asked Questions
What does Discard and Refetch do?
Discard and Refetch removes the current copy of the order from ReadyToShip and checks your online store for the latest version.
If the order still exists and meets your import rules, it will be imported again with its updated information.
Why didn't my order come back after selecting Discard and Refetch?
If the order isn't imported again, it usually means that it no longer meets your import criteria.
For example, the order may have been:
Cancelled.
Fully refunded.
Fulfilled in your online store.
Otherwise excluded by your ReadyToShip store settings.
Why did my order turn red again after I selected Ignore?
Selecting Ignore clears the current conflict so you can continue processing the order, but it doesn't permanently dismiss the warning.
If another order import runs before you've finished processing and archived the order, ReadyToShip may detect the same conflict again and highlight the order in red.
If this happens:
Expand the order and review the System Notes if required.
Select Ignore again to continue processing the order.
This may happen after each order import until you've finished processing the order and selected Archive Completed to remove it from your active shipping screen.
What if I just want to remove an order from ReadyToShip?
If the order isn't highlighted in red and you simply don't want to process it in ReadyToShip, see How to remove orders from ReadyToShip instead.