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Common WooCommerce connection issues and errors
Common WooCommerce connection issues and errors

Error: malformed JSON string, neither array, object, number, string or atom, at character offset 0 (before "(end of string)")

Nathan Huppatz avatar
Written by Nathan Huppatz
Updated over a month ago

Sometimes you may see an error when trying to connect a hosted store like WooCommerce.

Here are some of the more common errors you might get and possible resolutions

"Error: malformed JSON string, neither array, object, number, string or atom, at character offset 0 (before "(end of string)")"

This is most often seen when there is a cache of a firewall application or plugin that is blocking our servers from connecting.

Cloudflare is the most common. But it could also be due to Security Plugins in Wordpress.

To resolve, please whitelist our IP addresses in the security plugin/service.

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