Can't find an order? 

Most likely, one of the steps below will help you find an 'missing' order from ReadyToShip.

NOTE: Orders are not imported from your store instantly. They can take a few minutes, so be patient and refresh your browser in 5 minutes before continuing below.

If your order still hasn't appeared, try the steps below in order.

Have you used the Search menu in ReadyToShip to search for the order in our system? 


Use the Search and most of the time this will find your order. You can view the state of the order, and expand it and view the order System Notes to see what actions have been performed on the order.

Note: A status of "Inactive" means the order won't be visible in ReadyToShip yet as our system doesn't think it is 'ready to ship' (see Step 3 below)

Go to Settings > Stores, and click "Import Status"

Is there an error or problem? You might need to re-authenticate your store.

Check your Webstore/Marketplace account, and ensure the order is paid for (invoiced) and in an awaiting fulfilment state.

 Orders won't show in our app until they are 'ready to ship' (paid and awaiting fulfilment). If you order hasn't been paid for by the customer, you need to mark it as paid. Then check ReadyToShip a few minutes later.

Have you cancelled or partially refunded the order in your store?

 If so, it may disappear from ReadyToShip automatically, or if it is in a shipping tab it may turn red.

Have you partially or completely fulfilled the order in your store?

 If so, it may disappear from ReadyToShip automatically, or if it is in a shipping tab it may turn red.

Go to Settings > Stores and make sure there is no red error box saying your store needs to be re-authenticated.

 If ReadyToShip couldn't contact your store, it may break our connection and no orders will be imported until you re-authenticate your store.

If you are still unsure as to why an order isn't appearing in ReadyToShip after following these steps, please contact us via live chat or email so we can assist.

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