New accounts
If you are just starting with us and the orders have not started flowing in:
Wait a few minutes. We scan for orders every few minutes so we may not have checked for new orders yet.
If you have just set up your account, we will check for orders up to 30 days old. If you have older orders, you will need to ask us to do a one-off import of older orders. Just ask our support team.
Check when we last looked at your store
You can check when we last imported orders by going to Settings > Stores, clicking on the gear icon and choosing Import Status.
Are any orders shippable?
Check that your orders are "ready to ship". We will only import orders that are paid and invoiced but not shipped. If none of your orders are like this, we will simply ignore them.
Orders have stopped coming in
If orders were coming in before and they stopped, there is most likely a problem authenticating with your store.
See the article on authentication errors for help.