Important Update: Sendle Service Disruption

Overview

Sendle has advised that it has ceased accepting new parcel bookings effective immediately (as of 11 January). Bookings via the Sendle dashboard and partner APIs have been disabled.

This means Sendle can no longer be used for new shipments in ReadyToShip at this time.

We understand this is disruptive and are sharing the steps you need to take for existing shipments and future orders.

What has happened to Sendle?

Sendle has informed partners that:

All new bookings are disabled immediately
Any parcels already picked up and in transit may still be delivered, at the discretion of the delivery partner
Any future pickups (scheduled for 12 January or later) will be cancelled
Sendle is notifying its customers directly

At this stage, we are treating this as an indefinite service suspension.

What does this mean for ReadyToShip users?

You will not be able to create new Sendle labels in ReadyToShip
Existing Sendle labels may or may not be delivered, depending on the delivery partner
You will need to contact the underlying carrier directly for any parcels already booked

What should I do about existing Sendle shipments?

1. Check which carrier is handling the delivery

Sendle uses third-party carrier partners, including:

Couriers Please (domestic)
Aramex (domestic)
DHL eCommerce (international)

To identify which carrier is handling a specific order:

Search for the order in ReadyToShip
Expand the order
Click View Labels File
The label will show the delivery partner

2. Contact the carrier directly

For parcels already in transit or awaiting pickup, you will need to contact the carrier shown on the label directly for delivery updates or next steps. Unfortunately, ReadyToShip is unable to intervene on behalf of Sendle for these shipments.

What should I do for future shipments?

Update your carrier mappings immediately

If you have orders automatically mapped to Sendle, you should change your carrier mappings today to prevent orders from being assigned to an unavailable carrier.

👉 How to update carrier mappings:
https://help.readytoship.com.au/en/articles/368779-how-to-do-carrier-mapping-for-carrier-not-assigned-orders

Which carriers can I switch to?

We recommend switching to one of the following carriers, all of which are fully supported in ReadyToShip:

Domestic (Australia)

Couriers Please
Aramex
Australia Post – MyPost Business

Australia Post MyPost Business is the closest alternative to Sendle in terms of coverage and service offering:
https://auspost.com.au/business/shipping/mypost-business

International

DHL eCommerce

If you already have accounts with any of these carriers, you can connect them and begin shipping immediately.

Can I change the carrier on an existing order?

Yes. For orders that have not yet shipped, you can change the assigned carrier or service. Once changed, you can generate a new label with an active carrier.

👉 How to change the carrier or service on an order:
https://help.readytoship.com.au/en/articles/2709277-video-how-to-change-the-carrier-or-service-on-your-orders

Will ReadyToShip continue to support Sendle?

At this stage, Sendle bookings are disabled due to their operational status.

We will continue to monitor the situation and provide updates if Sendle resumes service. Until then, we strongly recommend moving all shipping workflows to an alternative carrier.

What can I replace Sendle quotes in Shopify checkout with?

If you used the inbuilt Shopify/Sendle rate quotes in your Shopify checkout then there may be a number of other plugins and options to quote rates now that Sendle isn't working.

Check out this video on "How to set up weight/price based shipping in Shopify":

https://www.loom.com/share/0692f8ca3cf140c29f64569221c79ca1?sid=291b85a5-0525-45d9-9c39-8011c4e5c733

Or you can search the Shopify App store for other plugins to help with live shipping quotes.